HALFWAY TO CONCORD » web 2.0

ZFS for your help desk

admin — Thu, 04 Dec 2008 22:19:04 +0000

WORLDVIEW SEO PR BUSINESS-TECH WIRE — LiveTime Software announced today that it is adding ZFS support to its hardware appliances preconfigured to run its leading ITIL service management and help desk software. ZFS is the next new thing in storage. Additional hard disks are not seen as additional volumes but just added capacity for applications including MySQL and PostgreSQL databases. Sort of a LAN-based “distributed storage” model. ZFS comes out of the Open Solaris initiative. Look for a number of hardware vendors to announce soon ZFS for their server offerings. Possibly even Apple during MacWorld Expo next month.

Who will publish America’s last newspaper?

admin — Thu, 11 Sep 2008 17:26:10 +0000

John Keister has been writing about the future of newspapers. He notes Eric Alterman’s Out of Print, that appeared recently in the New Yorker. While some newspapers are developing an online strategy or, like the New York Times, have acquired strong web properties likeAbout.com, he suggests that newspapers must ask themselves how to recharge revenue and subscribers. This may be a great question but only if newspapers and corporate aggregators—that control 23 newspapers in the Bay Area alone—commit to rebuilding trustworthiness.

LiveTime releases Spanish Edition of leading service and help desk software

admin — Mon, 08 Sep 2008 19:14:21 +0000

ITIL News reports that LiveTime Software has released a Spanish version of its leading Web 2.0 Service Management and Help Desk software. Language published is based on browser configuration so multiple languages can be served to multiple users.

LiveTime releases new ITIL Service Desk virtual appliance for Sun xVM and VMware

admin — Mon, 07 Jul 2008 12:25:47 +0000

WORLDVIEW PR TECH WIRE
LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today released version 2.0 of its highly integrated virtual appliance consisting of its Java™ technology based JeOS (Just Enough Operating System) and ITIL Service Management software. With support for both Sun xVM™ and VMware, LiveTime leverages the power of both virtualization architectures at both the desktop and server levels.

LiveTime has improved the performance of its JeOS by approximately 20% and has decreased the memory overhead to 128Mb, enabling higher concurrency and increasing the number of virtual machines per server. This is particularly important for SaaS providers who deploy separate LiveTime instances per client and for multi-tenant requirements. The appliance also includes support for symmetric multiprocessing for optimal performance across virtualized CPU’s.

LiveTime’s virtual appliance includes built-in debugging, configuration and management utilities. Simple guided menus provide easy access to networking, upgrades and general system utilities. The LiveTime Virtual appliance currently supports all Sun xVM and VMware virtualization platforms, including Sun xVM VirtualBox, VMware Player, Workstation, Fusion, Server and ESX Server.

LiveTime Software wins AT&T certification for its iPhone compatible help desk suite

admin — Tue, 03 Jun 2008 23:07:33 +0000

WORLDVIEW PR TECH WIRE
LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today announced it has achieved AT&T enterprise software certification for LiveTime Service Manager and Help Desk for the iPhone ®.

The AT&T enterprise software testing and certification program validates that LiveTime’s ITIL service management suite is accessible via the iPhone over AT&T networks. This certification ensures customers can enjoy the best possible experience when using the LiveTime applications across AT&T’s wireless network.

Although not initially designed for business use, the iPhone has grown in popularity within the corporate market and LiveTime recognizes the need to verify its applications’ performance on the mobile device as it gains market share. The certification allows field technicians and customers who use the iPhone, to feel confident when they log and manage service requests while on the road.

LiveTime provides true mobility for onsite incident, problem and change management. Direct access to LiveTime’s Configuration Management Database (CMDB) provides technicians with real time infrastructure information when they work on support issues directly from the iPhone.

The on-demand service reports within LiveTime ensure management and technicians have up to the minute statistics over the AT&T networks, which guarantees adequate service delivery 24/7. LiveTime’s built in search engine is fully accessible via the iPhone, and provides immediate access to existing knowledge articles, solutions, and the known error database in a matter of milliseconds for rapid request resolution in the field.
About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com

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